While we have achieved great results with just six cubes we recommend filling the ice chamber so you can keep your drink cooler for longer.
We have achieved great results so just five ice cubes are required.
Your cooler will still cool your bottle, though they are designed to preserve the temperature of a perfectly conditioned bottle straight from the fridge.
It will keep your bottle at a cool temperature for up to one hour – if there’s any left by then!
It will keep your bottle at a cool for up to two hours.
No the coolers are so efficient they get to working temperature within minutes of the ice being loaded. Do not freeze them it will invalidate the warranty.
No freezing the coolers, it is too extreme and will invalidate the warranty.
No. If required simply wash the cooler in warm soapy water. Dishwasher detergents can be aggressive and may damage the finish of our coolers.
Putting the cooler in the dishwasher will invalidate the warranty.
Yes, a small amount of condensation will occur. In really humid conditions more moisture will collect on the outside so care must be taken when standing the cooler on vulnerable surfaces.
No condensation should occur with the design of the Hielo®
No. Excessive thermal shocks could damage the cooler and will invalidate the warranty. We suggest you simply rinse it with warm soapy water if you’ve made a mess.
Yes, the bottle chamber will remain cold and dry during use so labels should not be affected as moisture is unlikely to form.
Simple pour this down the sink and give the cooler a gentle wipe over ready for the next use.
It’s very unlikely as our coolers are tough. It could be possible to dent the cooler in extreme cases, but it should remain operable.
After many uses your cooler will exhibit the patina of its life and service to you. We recommend gentle washing and drying and to avoid contact with any abrasive materials such as dirt or sand. Clean with a soft cloth after washing in warm, soapy water. Drain and dry gently.
All of our coolers are hand-finished to remove any sharp metal protrusions. However, foreign bodies trapped under the cooler may scratch surfaces during use. It is highly recommended to protect any precious tabletops or surface before the cooler is put in place.
Of course! It’s suitable for all beverages.